Introduction

Every Man & His Dog Vineyard ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, visit our cellar door, make a booking, purchase products, subscribe to our communications or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Telephone number
• Postal address
• Payment and billing information
• Booking details
• Purchase history
• Age verification information where required
• Information provided through enquiry forms or email correspondence

We may also collect non-personal information such as:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited and time spent on our website

How We Collect Information

We collect information when you:

• Submit an enquiry through our website
• Make a booking or reservation
• Purchase wine or merchandise
• Subscribe to newsletters or marketing communications
• Contact us via email or telephone
• Visit our website and interact with its features

Some information may also be collected automatically through cookies and analytics tools.

How We Use Your Information

We may use your information to:

• Process bookings and purchases
• Respond to enquiries
• Provide customer support
• Deliver products and services
• Verify legal drinking age where required
• Improve our website and visitor experience
• Send updates, promotions and marketing communications (where consent has been provided)
• Comply with legal and regulatory obligations

We only collect information that is reasonably necessary for our business operations.

Marketing Communications

If you subscribe to our mailing list, we may send information about:

• New wine releases
• Vineyard events
• Special offers
• News and updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and gather website performance information.

Cookies help us:

• Understand visitor behaviour
• Improve website functionality
• Monitor website traffic
• Personalise content where appropriate

You can modify your browser settings to refuse cookies; however, some website features may not function correctly.

We may use third-party analytics services, such as Google Analytics, to collect and analyse website usage data.

Online Purchases

When you make a purchase through our website, payment information may be processed through secure third-party payment providers.

We do not store complete credit card details on our servers.

We encourage users to review the privacy policies of any third-party payment providers used during transactions.

Disclosure of Personal Information

We do not sell, rent or trade personal information to third parties.

We may disclose information to trusted service providers who assist us with:

• Payment processing
• Website hosting
• Email communications
• Order fulfilment
• Marketing services

These providers are required to handle personal information securely and only for authorised purposes.

We may also disclose information where required by law or to comply with legal obligations.

Data Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the privacy policies of any external sites they visit.

Accessing and Updating Your Information

You may request access to personal information we hold about you or request corrections to inaccurate information.

To make a request, please contact us using the details provided below.

We may require verification of identity before providing access to personal information.

Children's Privacy

Our products and services are intended for adults of legal drinking age.

We do not knowingly collect personal information from individuals under the legal drinking age.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.

Any updates will be published on this page, and continued use of our website constitutes acceptance of the revised policy.